This section contains Frequently Asked Questions (FAQ's) about the backup account

We have split the FAQ's into the following questions:

• How do I locate my Backup My Stuff account number?
• Can I change my account package?
• My Backup trial has expired what do I do now?
• How do I subscribe to BackupMyStuff
• Why has my PC stopped backing up?
• I have exceeded my backup limit. What do I do?
• What happens to my data if I cancel my subscription?
• How do I know what size backup plan to choose?
• If something happens to my computer how do I reinstall BackupMyStuff?
• My account is ‘On Hold’ what does that mean?
• How quickly does a change to my backup package take effect?

Need more help?
Please call us on 0845 644 7522 or visit our Need Help page. You can also view complete list of Frequently Asked Questions.

Click on the 'TRY IT' button below to get our backup software. This will give you a completely free 15 day trial of our software.